Dealing with complaints
Section 6 of Hutt City Council’s Community Development Good Practice Guidelines explains the process for dealing with feedback, positive and constructive from clients and user groups. It also looks at the complaints process for employees in relation to the Committee as employers.
To download Section 6: Dealing with complaints (PDF document) visit: http://www.huttcity.govt.nz/Council-Services/Community-Development/Good-Practice-Guidelines/