People Management

Resources to help build and manage effective employer/employee relationships, based on developing, maintaining, and leading a sustainable and productive workforce. From hiring and induction to performance management and conflict resolution. 

Employing staff - Getting it Right

North Shore Community and Social Services’ practical guide covering a board, trust or committees' purpose and legal responsibilities. Useful for both governing bodies and staff, the guide covers selection and orientation, evaluation, meeting procedures, roles of office bearers, staff relationships and mediation. The tool kit contains a printed resource book and a supporting CD.

Can be ordered for $15.00 from: http://www.nscss.org.nz/index.php?page=communityres

 

Mana Mahi

Mana Mahi is a one-stop employment relations resource produced by the Workplace Wellbeing Project. It is designed specifically for tangata whenua, community and voluntary sector organisations and contains 17 best practice guides and 6 resource booklets about a wide range of employment relations issues in the sector. There's also a sample employee handbook, plus many useful examples, checklists and a CD-ROM of readily useable templates and best practice material.

Topics covered include: good employment practice, employment law, the Employment Relations Act, employment agreements, the Human Rights Act, the Treaty of Waitangi, minimum employment rights, pay and employment equity, work-life balance, training and supervision, health and safety, performance management, managing employment relationship problems, mediation, unions, employment practices liability insurance, a sample employee handbook, and many other useful examples and checklists.

Cost: $25.00. To order a copy email manamahi.orders@gmail.com or visit: www.communitycentral.org.nz/workplace-wellbeing

 

People Management Toolkit

For leaders who wish to incorporate human resource management best-practice applications into their organisation, SPARC has produced this practical guide that covers recruitment and selection, remuneration and benefits, offers of employment, induction, health and safety in employment, performance management, training and development, and disciplinary procedures and termination of employment.

www.sparc.org.nz/filedownload?id=38ce17a4-bed5-4905-bc58-b65c2821455d

 

People management templates

SPARC has designed these templates to assist sport and recreation organisations with human resource management. The templates cover common processes from job descriptions to exit interviews, recruitment and interview guidelines, induction, employment agreements, workplace assessment, performance reviews, and first aid and hazard registers. 

Note: The templates and guidelines are intended to provide practical and general guidance and are not intended to provide comprehensive advice that can be applied in all scenarios.

http://www.sparc.org.nz/sport/business-improvement/people-management

 

Working Well Toolkit

This toolkit is especially relevant to HR managers or training and development managers. Developed by the Mental Health Foundation, with the help of ASB Community Trust funding, the kit has practical tips on people management and building a mentally-healthy workplace. It's packed with forms and also has tips on choosing a professional for advice.

For more information or to purchase the kit, visit: http://www.mentalhealth.org.nz/page/216-Toolkit-Relax-CD

 

Staff: Human Resources Management

The people who do the work in an organisation - whether they are workers, managers, administrators, volunteers or board members - are crucial to providing quality services and maintaining an organisation. In the community sector particularly, where so much of the work is based on personal relationships and connections, being able to find and keep good staff should be a high priority. In an environment of worker and skills shortages, good human resources management and a happy, healthy and safe workplace will go a long way to developing a great team.

Produced by the Australian Capital Territories Council of Social Services (ACTCOSS), this section of their Organisations Information Kit will be useful to New Zealand organisations, with information on:

• Employment Contracts and Agreements
• Recruitment and Staff Development
• Performance Management
• Further Human Resources Information

http://www.actcoss.org.au/oik/sections/staff.html 

 

Managing People

This information is published by UK organisation, VolResource, and covers management concepts relating to people issues. Though written for UK-based organisations, the information should be useful as an overview for New Zealand groups and can be applied to volunteers as well as paid staff.

The site makes the point that users really need to do some serious reading, course work or gain experience 'on the job' if they want to develop people management skills properly.

http://www.volresource.org.uk/briefing/mng_peep.htm 

 

Producing Job Descriptions

If an organisation does not know what job it wants done, then it may recruit the wrong person. Job descriptions are essential aids to recruitment, job evaluation, induction, performance management, and staff development reviews. This overview by Massey University’s Barrie Humphreys is suitable for community organisations and businesses alike.

 

 

Employment Issues

There are a number of things an organisation needs to consider after it has decided to recruit paid and/or volunteer workers. Part two of the Education section of the Community Resource Kit offers practical “hands-on” resources covering training and development, performance monitoring, managing disputes and managing volunteers.

/how-toguides/crk/employment

 

Employment in our sector

This edition of The NZ Federation of Voluntary Welfare Organisations'  (NZFVWO) quarterly publication 'New Dialogue' explores the theme of employment in the community and not-for-profit sector. Topics covered include: Are voluntary organisations different from other types of employers?, Keeping anchored in a salary storm, Parenting and paid work, Preventing employment relationship problems, Making the most out of mediation, and Workforce development.

www.nzfvwo.org.nz/files/nd14web.htm. (The publication is also available as a downloadable PDF document at www.nzfvwo.org.nz)

 

EMA Employer Guides

What obligations do employers and employees have? How would you deal with a sexual harassment complaint? Can you require an employee to retire? What must you do to comply with safety laws? The Employers' and Manufacturers' Association (EMA) provides the answers with their series of plain English Employer Guides covering a wide range of employment subjects.

Titles include Flexible Work Arrangements, Kiwisaver Essentials, Hiring Staff And Terminating Employment, Rights And Responsibilities In The Employment Relationship, Human Rights Act 1993 & Equal Employment Opportunities.

For a full list of guides currently available visit: www.emacentral.org.nz/index.php?option=com_content&view=article&id=117&Itemid=137

 

Employment Relations

At the Department of Labour's Employment Relations Service you can access:

• information and support for employers, employees, unions and workplaces on employment relations matters
• help for employers and employees to improve productivity and resolve employment problems in workplaces
• support for the operation of employment relations legislation
• help with the enforcement of employment standards.

http://www.ers.govt.nz

 

Being a Good Employer

This guide from North Shore Community and Social Services covers legal requirements, expectations of employers and employees, providing adequate frameworks and policies, basics of conflict resolution and performance appraisals and much more.

Can be ordered from: www.nscss.org.nz/index.php?page=communityres

 

A Guide to Resolving Employment Problems

This free self-help resource from the Whitireia Community Law Centre is primarily aimed at employees who wish to know the steps one must take toward resolving a work-related problem. The guide gives an overview of the law relating to personal grievances and uses case study examples to show how an employee can lodge a personal grievance or make a claim for wages/holiday pay. The appendices feature a number of useful templates, flowcharts and contact details for further assistance.

http://www.communitylaw.org.nz/fileadmin/documents/Employment_Resource.pdf (PDF document, 1.3 Mb)

 

Personnel Practices in Voluntary Agencies: Paid Workers

This publication from the The NZ Federation of Voluntary Welfare Organisations covers personnel practices for paid workers; legal provisions; employment procedures; remuneration; employment contract and conditions of service for paid workers; training, supervision and support; performance appraisal; and human resource development. It includes examples of employment policies, job descriptions, letters of appointment, an individual employment contract and a performance appraisal for paid workers.

Costs $13.50 for NZFVWO members and $16.50 for non-members. www.nzfvwo.org.nz

 

Performance monitoring

Once a worker is employed, it is important that their performance is monitored regularly. This section of the Community Resource Kit includes performance agreements, performance evaluation, and feedback sessions.

/how-toguides/crk/employment/performance.htm

 

Supervision

Supervision is one of the processes used in community organisations to ensure workers are accountable and encouraged to develop their skills, abilities and analysis. This downloadable resource covers supervision, why it is necessary, setting up supervision relationships, supervision in relation to Maori, contracts and agreements, and evaluation.

http://www.supervisioninfo.org.nz/resources.html?PHPSESSID=864d48a2a183121b6fdbe5ad0701489a

 

Volunteers: A Guide for Volunteers and Their Organisations.

Volunteers are a mainstay of not-for-profit organisations. Mary Woods’ handbook illustrates how to create a healthy environment where volunteers’ and the organisation’s needs are met, and in the process greater efficiency is achieved. The book covers preparation, management, motivation, and how to deal with difficulties.
ISBN 1-877161-39-X

 

Volunteering Waikato Digital Learning Project

With funding from the Community Partnership Fund and with a team of volunteers, Volunteering Waikato designed and produced a series of training CD ROMS.

The 3 CDs for volunteer co-ordinators and managers are:

• Setting Up and Reviewing a Volunteer Programme
• Recruiting and Orientating Diverse Volunteers
• Training, Coaching and Valuing Diverse Volunteers

There is also a CD for potential volunteers - a great recruiting tool:

• Volunteering is fun! Let's volunteer

These are available for purchase from the Volunteering Waikato website: www.volunteeringwaikato.org.nz/cms/index/69

 

Conflict in the workplace

Conflict can inflict countless damage in the workplace. This article by organisational psychologist Jean de Bruyne discusses the forms of conflict in the workplace and suggests ways of reducing conflict through understanding and careful management.

www.hrinz.org.nz/includes/download.aspx?ID=15740