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Citizens Advice Bureau (CAB),
The New Zealand Association of Citizens Advice Bureau Inc. now offers a universal language service, CAB Language Link, which is based in Auckland but can be freely accessed by the public throughout New Zealand.
This specialized service is for those times when ‘language is a barrier’ and is designed to help migrant and refugee communities access, and have interpreted, important information to assist with their settlement.
It can also be directly accessed by community agencies (Not-For-Profit sector) to provide free interpreting services in order to communicate with their clients.
The Language Link telephone system enables up to five people in different locations to participate in the one telephone conversation, resulting in speedy problem-resolution.
The CAB Language Link Service is offered in 26 languages and staffed with qualified trained people (police-cleared) who all speak English.
The rostered languages are: Amharic, Arabic, Bengali, Burmese, Cantonese, Dari, English, Farsi, French, Hindi, Japanese, Khmer, Kirundi, Kiswahili, Korean, Kurdish, Lao, Mandarin, Portuguese, Russian, Somali, Spanish, Taiwanese, Thai, Urdu and Vietnamese.
(See the attached roster for times and extensions for each of the languages.)
For further information about the CAB Language Link service, or pamphlet orders in any of the above languages, please email Sherryl McKelvie, CAB Settlement Services Manager, on: settlement@cab.org.nz .
Local Citizens Advice Bureaux can offer to access the CAB Language Link for interpreting services on the client's behalf. To find your nearest Bureau please visit: http://www.cab.org.nz/contact/index.html